Guides for the Consignor platform
Consignor Portal
Reports and Statistics
- Getting started with Consignor Portal
- Customizing your Consignor Portal Dashboard
- Using invoice control in Consignor Portal
- Updated menu in Consignor Portal
- Using status filters and colors in Consignor Portal reports
- Exporting data from Consignor Portal to Excel or CSV
Tracking
- Using search in Consignor Portal
- Creating Shipment Viewer Profiles and public tracking URLs
- Introduction to the public Shipment Viewer
- Creating and assigning your own events in Consignor Portal
- Viewing POD or signature in Consignor Portal
- Using the AI based ETA feature
Consignor Portal Configuration
Portal APIs
User Management
Data Storage
Troubleshooting
Consignor Ticket
Shipments and Manifesting
- Getting started with Consignor Ticket (web based solution)
- Changing sender address in Consignor Ticket
- Creating a return shipment in Consignor Ticket
- Reprinting a label in Consignor Ticket
- Transmitting EDI files to carriers in Consignor Ticket
- Setting up auto transmit of EDI files in Consignor Ticket
Configuration of Consignor Ticket
Drop Zone
Documents and Customs
Consignor Shipment Server API
Getting started
Using the Shipment Server API
- Transmitting EDI files to carriers in Consignor Shipment Server
- Handling drop points in Consignor Shipment Server
- Printing freight documents
- Creating a return shipment on Shipment Server
- Using Customs Details (Paperless invoice)
- Booking dangerous goods using Shipment Server
Ship Advisor 2.0
- Using StoreOrder to save orders for import
- Introduction to Ship Advisor 2.0
- Creating Shipments using TimeSlots
- Overview of the GetShipAdvise Options
- Creating shipments with the Token option
- Retrieving Drop Points
API reference
Ship Advisor 1.0
Consignor On-premises
Shipments and Manifesting
- Getting started with Consignor On-premises
- Options at Submit in Consignor On-premises
- Creating a return shipment in Consignor On-premises
- Setting up auto transmit of EDI files in Consignor On-premises
- Manual transmit of EDI files in Consignor On-premises
- Editing a shipment in Consignor On-premises
Installation and Maintenance
- Consignor system requirements and webservices
- Installing Consignor Client
- Installing Consignor Server
- Moving Consignor On-premises to a new server
- Supported printers
- Cleaning up old data in the Consignor database
Configuration of Consignor On-premises
- Customizing the Production view in Consignor On-premises
- Overview of setup items
- Adding date and time automatically in Production view
- Setting up loading meter calculation
- Starting Consignor with one Actor or Location only
- Setting up user access rights in Consignor On-premises
Filedrop Integration
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Scheduling cleanup of imported files
- Ignoring default services during import
Documents and Customs
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Reprinting a label or document in Consignor On-premises
- Using Paperless invoice in Consignor On-premises
- Using the Store Document feature in Consignor On-premises
- Attaching an external document to a shipment
Advanced Features
- Using the Container feature in Consignor On-premises
- Sending return labels by email (Mailback)
- Using the Shipment Changes Log in Consignor On-premises
- On-demand insurance service in Consignor
- Adding a Consignor Return Form to your website
- Using the Consignor On-premises Alert System
Address Book
Notifications
Backup and update
Dangerous Goods
Troubleshooting
- Configuring and using the Status Log
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Opening Windows Firewall for client connections to server
- Wrong date in production view
- The Transmit window is blank
Scan App
Scan App Pro
Action Center
- Managing Agent settings
- Advanced event settings
- Configuration and creation of unknown shipments
- Managing your Scan App events
- Setting up validations for Scan App
- Sharing Action Center access with admins
Scan App
Carrier Specific
Carrier Specific Features
Brexit
- Brexit update (December 16, 2020)
- Consignor and Brexit
- Brexit and Consignor integrations
- Alpi (140) and Brexit
- Asendia INT (621) and Brexit
- B2C Europe (489) and Brexit
Printer Setup and Printing
Setup
Zebra GK420d
Zebra LP2844
Troubleshooting
Integration
Consignor Plugins
- Introduction to Consignor plugins
- Getting started with the Klarna Consignor integration
- Showing badges and features in the Klarna integration
- Getting started with the Visma.net integration
- Getting started with Consignor's WooCommerce plugin
- Customs Details and Attributes in Consignor's WooCommerce plugin
Web and SQL Integration
3rd Party Standard Integrations
Shipping Rules and Freight Rates
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 5: Use cases
- Shipping Rules UI Lesson 4: Setting up prices
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in Consignor
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
- CPC Lesson 4 - Setting up Routes
General
FAQ
- ★ How to view your Customer Service requests
- How to submit a request to Customer Service
- Contact Customer Service
- Receiving notifications about system status and maintenance
- Call us
- TeamViewer and remote support
System Status
- Disruption to Shipment Server performance, 28 July 2021
- Windows update affecting Zebra printers
- Performance degradation on Shipment Server, July 2, 2021
- TNT ExpressConnect service disruption (June 17, 2021)
- Issue with UPS labels in Consignor Ticket (June 4, 2021)
- DSV service interruption (June 1, 2021)
Request and Status Log
- Request for improvement to Shipping Rules fallback feature
- Implement address check for carrier Helthjem
- Add support for COD on carrier Helt Hjem
- Bugfix for Receiver Pays service on Bring Cargo
- Support for MSI installer packages in Consignor On-premises
- Development of support for DG air in DG Office integration
System Status Archive
- Service disruption affecting emails to Customer Service (May 26, 2021)
- TNT Express service disruption (May 3, 2021)
- DSV SFTP issues (May 3, 2021)
- Deutsche Post planned maintenance, April 27, 2021
- Reports of performance degradation on Shipment Server (April 14, 2021)
- Scheduled system maintenance on April 25, 2021
Request and Status Log Archive
- New service for Ramberg
- Ignore validations on service "Spesialgods", Bring Norway
- Some Mailback emails are not sent
- Support for longer e-mails on Schenker Norway
- Exclude parcel machine drop points on carrier Matkahuolto
- DHL Express prices on dutiable products
Release Notes
Carrier
- Carrier release version 218
- Carrier release version 217
- Carrier release version 216
- Carrier release version 215
- Carrier release version 214
- Carrier release version 213
Consignor On-premises
- Version 14.112 - released July 20, 2021
- Version 14.111 - released July 1, 2021
- Version 14.110 - released June 17, 2021
- Version 13.109 - released May 19, 2021
- Version 13.108 - released April 22, 2021
- Version 13.107 - released April 5, 2021
Consignor Portal
- Release June 16, 2021
- Release April 6, 2021
- Release March 3, 2021
- Release February 1, 2021
- Release January 19, 2021
- Release January 6, 2021
Consignor Shipment Server
- Preliminary release notes for version 14.112
- Version 14.111 - released July 5, 2021
- Version 14.110 - released June 17, 2021
- Version 13.109 - released May 25, 2021
- Version 13.108 - released April 27, 2021
- Version 13.107 - released April 8, 2021
Integrations
- Klarna integration update - July 8, 2021
- Woocommerce plugin update - June 30, 2021
- Magento 2 plugin update - June 28, 2021
- Consafe Logistics integration update - June 22, 2021
- Magento 2 plugin update - June 11, 2021
- Klarna integration update - June 7, 2021
Scan App Pro
- Scan App Pro version 6.3.0
- Scan App Pro version 6.2.0
- Scan App Pro version 6.1.0
- Scan App Pro version 6.0.0
- Version 5.6.0
- Version 5.5.1
System Status
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