Guides for the Consignor platform
Shipments and Manifesting
Shipment Production
- Options at Submit in Consignor On-premises
- Reprinting a label or document in Consignor On-premises
- Editing a shipment in Consignor On-premises
- Using the Container feature in Consignor On-premises
- Changing the sender address in Consignor On-premises
- Changing sender address in Consignor Ticket
Shipment Data and EDI to Carrier
- Setting up auto transmit of EDI files in Consignor On-premises
- Manual transmit of EDI files in Consignor On-premises
- Setting up auto transmit of EDI files in Consignor Ticket
- Transmitting EDI files to carriers in Consignor Ticket
- How to confirm if EDI files have been transmitted from Consignor
- Automatic transmit at pickup date
General Functionality
- Getting started with Consignor On-premises
- Getting started with Consignor Ticket (web based solution)
- Importing a contact list in Consignor On-premises
- Importing a contact list from Excel in Consignor Ticket
- Making the Contact List available for multiple address types
- Using the Shipment Changes Log in Consignor On-premises
Customs and Documents
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Using Paperless invoice in Consignor On-premises
- Using the Store Document feature in Consignor On-premises
- Attaching an external document to a shipment
- CN 22 and CN 23 customs declarations
Return Management
Troubleshooting
- Configuring and using the Status Log
- Infinite loop during login to Consignor Portal
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Wrong date in production view
- The Transmit window is blank
Carrier Specific
Installation and Maintenance
System requirements
Backup and update
Installation and moving
Troubleshooting
Maintenance
Configuration of Consignor
Configuration - Consignor On-premises
- Adding date and time automatically in Production view
- Setting up loading meter calculation
- Customizing the Production view in Consignor On-premises
- Starting Consignor with one Actor or Location only
- Changing unit of measurement in Consignor On-premises
- Setting up a custom carrier
Configuration - Consignor Portal and Ticket
- ★ Shipment Viewer options for logged in users
- Customizing the user interface in Consignor Ticket
- Changing the language in Consignor Portal
- Make your own Consignor Portal theme
- Changing the units of measurement in Consignor Ticket and Portal
- Changing Consignor Portal to use imperial system of measurement
User Management
- Understanding user types and roles in Consignor
- Creating a new user
- Editing an existing user profile in Consignor Portal
- Granting visitor access to your Consignor Portal
- Reset your password
- Managing the Usage Profile (for Owners)
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 4: Use cases
- Use case 1: Select products based on weight and country
Consignor Shipment Server API
Getting started
Using the Shipment Server API
- Transmitting EDI files to carriers in Consignor Shipment Server
- Handling drop points in Consignor Shipment Server
- Printing freight documents
- Creating a return shipment on Shipment Server
- Using Customs Details (Paperless invoice)
- Creating a waybill on Shipment Server
Ship Advisor 2.0
API reference
Ship Advisor 1.0
Data Management and Reporting
Data Storage
Reports and Statistics
- Getting started with Consignor Portal
- Using status filters and colors in Consignor Portal reports
- Exporting data from Consignor Portal to Excel or CSV
- Creating a report in Consignor On-premises
- Printing End of Day Report (Carrier Specific Report)
- Making a report showing the use of Consignor SMS notifications
Portal Data Web Service
Printer Setup and Printing
Setup
Zebra GK420d
Zebra LP2844
Troubleshooting
Notifications and Tracking
Tracking
- ★ Creating Shipment Viewer Profiles and public tracking URLs
- ★ Introduction to the public Shipment Viewer
- Using search in Consignor Portal
- Creating and assigning your own events in Consignor Portal
- Viewing POD or signature in Consignor Portal
- Using the AI based ETA feature
Notifications
Integration
Filedrop Integration
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Configuration of filedrop import in Consignor Ticket (Drop Zone)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Configuration of FTP import in Consignor Ticket (Drop Zone)
Consignor Plugins
- Introduction to Consignor plugins
- Getting started with the Klarna Consignor integration
- Showing badges and features in the Klarna integration
- Getting started with Consignor's WooCommerce plugin
- Using Cloud Print with WooCommerce
- Setting up Consignor's Magento 2 plugin
Web and SQL Integration
3rd Party Standard Integrations
Scan App
Scan App
Action Center
- Managing Agent settings
- Advanced event settings
- Configuration and creation of unknown shipments
- Managing your Scan App events
- Setting up validations for Scan App
- Sharing Action Center access with admins
Freight Rates and Costs
Insurance
Invoice Control
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in Consignor
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
- CPC Lesson 4 - Setting up Routes
Dangerous Goods
General
DG Office integration
General
FAQ
- Consignor and Brexit
- How to submit a request to Customer Service
- Receiving notifications about system status and maintenance
- Call us
- How to view your Customer Service requests
- TeamViewer and remote support
System Status
System Status Archive
- Royal Mail maintenance on September 3, 2020
- Royal Mail maintenance on September 1, 2020
- Problem with missing shipment data in Consignor Portal (August 28, 2020)
- Performance degradation on ShipAdvisor 1.0 and Price Calculation service (Sep 25, 2020)
- Scheduled system maintenance on October 11, 2020
- Royal Mail maintenance on October 29, 2020
Request and Status Log
- Access to batches from Shipment view
- Add support for COD on carrier Helt Hjem
- Bugfix for Receiver Pays service on Bring Cargo
- Support for MSI installer packages in Consignor On-premises
- Development of support for DG air in DG Office integration
- Support VismaOnline (eAccounting) Webshop orders and Invoices
Request and Status Log Archive
- Ignore validations on service "Spesialgods", Bring Norway
- Some Mailback emails are not sent
- Support for longer e-mails on Schenker Norway
- Exclude parcel machine drop points on carrier Matkahuolto
- DHL Express prices on dutiable products
- A3 Transport booking error
Release Notes
Carrier
- Carrier release version 201
- Carrier release version 200
- Carrier release version 199
- Carrier release version 198
- Carrier release version 197
- Carrier release version 196
Consignor On-premises
- Version 13.99 - released November 16, 2020
- Version 13.98 - released October 13, 2020
- Version 13.97 - released September 18, 2020
- Version 13.96 - released August 24, 2020
- Version 13.95 - released July 20, 2020
- Version 13.94 - released July 6, 2020
Consignor Portal
- Release November 19, 2020
- Release September 29, 2020
- Release August 19, 2020
- Release June 11, 2020
- Release May 6, 2020
- Release April 1, 2020
Consignor Shipment Server
- Version 13.99 - released November 19, 2020
- Version 13.98 - released October 26, 2020
- Version 13.97 - released September 29, 2020
- Version 13.96 - released on August 25, 2020
- Version 13.95 - released July 23, 2020
- Version 13.94 - released July 15, 2020
Integration
- Klarna integration update - November 23, 2020
- Klarna integration update - November 18, 2020
- Klarna integration update - November 10, 2020
- Consafe Logistics integration update - November 6, 2020
- Klarna integration update - September 10, 2020
- Consafe Logistics integration update - August 21, 2020
Scan App
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