Guides for the Consignor platform
Shipments and Manifesting
Shipment Production
- Options at Submit in Consignor On-premises
- Reprinting a label or document in Consignor On-premises
- Editing a shipment in Consignor On-premises
- Changing the sender address in Consignor On-premises
- Changing sender address in Consignor Ticket
- Templates - default values weight, volume or parcels.
Shipment Data and EDI to Carrier
- Setting up auto transmit of EDI files in Consignor On-premises
- Manual transmit of EDI files in Consignor On-premises
- Setting up auto transmit of EDI files in Consignor Ticket
- Transmitting EDI files to carriers in Consignor Ticket
- How to confirm if EDI files have been transmitted from Consignor
- Automatic transmit at pickup date
General Functionality
- Getting started with Consignor On-premises
- Getting started with Consignor Ticket (web based solution)
- Using the Consignor On-premises Alert System
- Making the Contact List available for multiple address types
- List of field names
- How to import a customer list in Consignor
Customs and Documents
- Attaching an external document to a shipment
- CN 22 and CN 23 customs declarations
- Paperless invoicing
- Sending documents by email using Mailback
- Activating a freight document in Consignor
- Creating a Commercial Invoice
Return Management
Troubleshooting
- Infinite loop during login to Consignor Portal
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Production view is not showing (SQL Server Browser)
- Wrong date in production view
- The Transmit window is blank
Carrier Specific
Installation and Maintenance
System requirements
Backup and update
Installation and moving
Troubleshooting
Maintenance
Configuration of Consignor
Configuration - Consignor On-premises
- Setting up loading meter calculation
- Starting Consignor with one Actor or Location only
- Managing stacks in Consignor On-premises
- Configuring SMTP settings for Mailback and EDI
- Configuring proxy settings in Consignor
- How to add a COD account
Configuration - Consignor Portal and Ticket
- Consignor Portal Settings glossary
- Make your own Consignor Portal theme
- Changing Consignor Portal to use imperial system of measurement
- Configuration of ERP integration in Consignor Ticket (Drop Zone)
- The Settings tab in Consignor Ticket
- Changing the time zone in Consignor Ticket
User Management
User interface settings
Consignor Shipping Rules
Consignor Shipment Server API
Getting started
Using the Shipment Server API
- Transmitting EDI files to carriers in Consignor Shipment Server
- Handling drop points in Consignor Shipment Server
- Printing freight documents
- Creating a return shipment on Shipment Server
- Using Customs Details (Paperless invoice)
- Creating a waybill on Shipment Server
Ship Advisor 2.0
API reference
Ship Advisor 1.0
Data Management and Reporting
Data Storage
Reports and Statistics
- ★ Getting started with Consignor Portal
- Using filters and colors in Consignor Portal reports
- Exporting data from Consignor Portal to Excel or CSV
- Configuring an export setup
- Creating a report in Consignor On-premises
- Printing End of Day Report (Carrier Specific Report)
Portal Data Web Service
Printer Setup and Printing
Setup
- Printer setup in Consignor On-premises
- Installing a Zebra printer and drivers
- Setting up auto print to file
- Printer setup in Consignor Ticket (configuration of Drop Zone)
- Using Cloud Print for Shipment Server
- Calibrating Zebra printers
Zebra GK420d
Zebra LP2844
Troubleshooting
Notifications and Tracking
Tracking
Notifications
Integration
Filedrop Integration
- ★ Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Configuration of filedrop import in Consignor Ticket (Drop Zone)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Configuration of FTP import in Consignor Ticket (Drop Zone)
Consignor Plugins
- Getting started with the Klarna Consignor integration
- Introduction to Consignor plugins
- Getting started with Consignor's WooCommerce plugin
- Using Cloud Print with WooCommerce
- Setting up and using Consignor's Brightpearl plugin
- Setting up Consignor's Magento 2 plugin
Web and SQL Integration
3rd Party Standard Integrations
Scan App
Basic Setup and Usage
- Getting started with Scan App and Action Center
- Scanning with Scan App
- Managing your Scan App events
- Using the Container feature in Scan App
- Using Scan App Route Planning
- Using Scan App Live Tracking
Advanced Settings
- Managing Agent settings in Scan App
- Advanced settings for Scan App events
- Configuration and creation of unknown shipments
- Setting up validations in Scan App
- Sharing Action Center access with admins
- Setting up Event profiles and multiple Action Centers
Freight Rates and Costs
Insurance
Invoice Control
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in Consignor
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
- CPC Lesson 4 - Setting up Routes
Dangerous Goods
General
DG Office integration
General
FAQ
- ★ How to view your Customer Service requests
- Consignor SLA plans explained
- Consignor Glossary
- Call us
- Receiving notifications about system status and maintenance
- Can I subscribe to release notes from Consignor?
System Status
Request and Status Log
- Bugfix for Receiver Pays service on Bring Cargo
- Problem with Bring Norway EquinorPO and AibelPO services
- Change weight validations on Bring product
- Remove freight price in Visma integration
- QR code misplaced on label
- Problems with Drop Zone UNC path
Archive
- Bug in EDI for PostNord Norway
- Missing drop points
- New products "Innight" and "Innight next day"
- Fix support for Time booking ID on DHL
- Price calculation for PostNord Parcel 18
- Support route planning in Scan App
Release Notes
Carrier
- Carrier release version 178
- Carrier release version 177
- Carrier release version 176
- Carrier release version 175
- Carrier release version 174
- Carrier release version 173
Consignor On-premises
- Version 13.86 - released January 20, 2020
- Version 12.85 - released December 18, 2019
- Version 12.84 - released December 5, 2019
- Version 12.83 - released November 8, 2019
- Version 12.82 - released October 15, 2019
- Version 12.81 - released September 18, 2019
Consignor Portal
- Release November 25, 2019
- Release November 7, 2019
- Release September 10, 2019
- Release July 18, 2019
- Release July 2, 2019
- Release June 11, 2019
Consignor Shipment Server
- Version 12.85 - released January 6, 2020
- Version 12.84 - released December 9, 2019
- Version 12.83 - released November 12, 2019
- Version 12.82 - released October 23, 2019
- Version 12.81 - released October 1, 2019
- Version 12.80 - released September 18, 2019
Scan App
See all 17 articlesIntegration
System Status
Promoted articles
Didn't you find the answer you were looking for?
Need a new carrier?
Fill in an order form to change or add a new carrier to Consignor
Need remote help?
Download Teamviewer software for remote help.
(Note: You need to be in touch with customer service in order to start the remote help)
(Note: You need to be in touch with customer service in order to start the remote help)