Guides for the Consignor platform
Shipments and Manifesting
Shipment Production
- Options at Submit in Consignor On-premises
- Reprinting a label or document in Consignor On-premises
- Editing a shipment in Consignor On-premises
- Using the Container feature in Consignor On-premises
- Changing the sender address in Consignor On-premises
- Changing sender address in Consignor Ticket
Shipment Data and EDI to Carrier
- Setting up auto transmit of EDI files in Consignor On-premises
- Manual transmit of EDI files in Consignor On-premises
- Setting up auto transmit of EDI files in Consignor Ticket
- Transmitting EDI files to carriers in Consignor Ticket
- How to confirm if EDI files have been transmitted from Consignor
- Automatic transmit at pickup date
General Functionality
- Updated menu in Consignor Portal
- Getting started with Consignor On-premises
- Getting started with Consignor Ticket (web based solution)
- Importing a contact list in Consignor On-premises
- Importing a contact list from Excel in Consignor Ticket
- Making the Contact List available for multiple address types
Customs and Documents
- Adding a QR code to your label
- Using label overlays to add content to your labels
- Using Paperless invoice in Consignor On-premises
- Using the Store Document feature in Consignor On-premises
- Attaching an external document to a shipment
- CN 22 and CN 23 customs declarations
Troubleshooting
- Configuring and using the Status Log
- Infinite loop during login to Consignor Portal
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Wrong date in production view
- The Transmit window is blank
Return Management
Carrier Specific
- Creating DHL Break Bulk Shipments in Consignor Ticket
- Using Bring Norway's purchase order service
- Brexit update (December 16, 2020)
- Consignor and Brexit
- Brexit and Consignor integrations
- Alpi (140) and Brexit
Installation and Maintenance
System requirements
Backup and update
Installation and moving
Troubleshooting
Maintenance
Configuration of Consignor
Configuration - Consignor On-premises
- Adding date and time automatically in Production view
- Setting up loading meter calculation
- Customizing the Production view in Consignor On-premises
- Overview of setup items
- Starting Consignor with one Actor or Location only
- Changing unit of measurement in Consignor On-premises
Configuration - Consignor Portal and Ticket
- Customizing the user interface in Consignor Ticket
- Changing the language in Consignor Portal
- Shipment Viewer options for logged in users
- Make your own Consignor Portal theme
- Changing the units of measurement in Consignor Ticket and Portal
- Changing Consignor Portal to use imperial system of measurement
User Management
- Understanding user types and roles in Consignor
- Creating a new user
- Editing an existing user profile in Consignor Portal
- Granting visitor access to your Consignor Portal
- Reset your password
- Managing the Usage Profile (for Owners)
Shipping Rules
- Introduction to Shipping Rules
- Shipping Rules UI Lesson 1: File management
- Shipping Rules UI Lesson 2: Creating Select Rules
- Shipping Rules UI Lesson 3: Creating Service Levels
- Shipping Rules UI Lesson 5: Use cases
- Shipping Rules UI Lesson 4: Setting up prices
Consignor Shipment Server API
Getting started
Using the Shipment Server API
- Transmitting EDI files to carriers in Consignor Shipment Server
- Handling drop points in Consignor Shipment Server
- Printing freight documents
- Creating a return shipment on Shipment Server
- Using Customs Details (Paperless invoice)
- Creating a waybill on Shipment Server
Ship Advisor 2.0
- Using StoreOrder to save orders for import
- Introduction to Ship Advisor 2.0
- Creating Shipments using TimeSlots
- Overview of the GetShipAdvise Options
- Creating shipments with the Token option
- Retrieving Drop Points
API reference
Ship Advisor 1.0
Data Management and Reporting
Reports and Statistics
- Getting started with Consignor Portal
- Customizing your Consignor Portal Dashboard
- Using status filters and colors in Consignor Portal reports
- Exporting data from Consignor Portal to Excel or CSV
- Creating a report in Consignor On-premises
- Printing End of Day Report (Carrier Specific Report)
Portal APIs
Data Storage
Printer Setup and Printing
Setup
Zebra GK420d
Zebra LP2844
Troubleshooting
Notifications and Tracking
Tracking
- ★ Introduction to the public Shipment Viewer
- Using search in Consignor Portal
- Creating Shipment Viewer Profiles and public tracking URLs
- Creating and assigning your own events in Consignor Portal
- Viewing POD or signature in Consignor Portal
- Using the AI based ETA feature
Notifications
Integration
Filedrop Integration
- Getting started with filedrop integration (Import)
- Standard file for filedrop integration (import setup)
- Configuration of filedrop import in Consignor Ticket (Drop Zone)
- Adding a service to a carrier code in Import Setup
- Using expressions in your import setup
- Configuration of FTP import in Consignor Ticket (Drop Zone)
Consignor Plugins
- Introduction to Consignor plugins
- Getting started with the Klarna Consignor integration
- Showing badges and features in the Klarna integration
- Getting started with the Visma.net integration
- Getting started with Consignor's WooCommerce plugin
- Customs Details and Attributes in Consignor's WooCommerce plugin
Web and SQL Integration
3rd Party Standard Integrations
Scan App
Scan App Pro
Scan App
Action Center
- Managing Agent settings
- Advanced event settings
- Configuration and creation of unknown shipments
- Managing your Scan App events
- Setting up validations for Scan App
- Sharing Action Center access with admins
Freight Rates and Costs
Insurance
Invoice Control
Freight Rate Calculation
- Introduction to Freight Rate Calculation
- Activating Price Calculation in Consignor
- CPC Lesson 1 - Introduction and Activation
- CPC Lesson 2 - Configuring the Main settings
- CPC Lesson 3 - Setting up Zones
- CPC Lesson 4 - Setting up Routes
Dangerous Goods
General
DG Office integration
General
FAQ
- How to submit a request to Customer Service
- Contact Customer Service
- Receiving notifications about system status and maintenance
- Call us
- How to view your Customer Service requests
- TeamViewer and remote support
System Status
- Issue with UPS labels in Consignor Ticket (June 4, 2021)
- DSV service interruption (June 1, 2021)
- Service disruption affecting emails to Customer Service (May 26, 2021)
- TNT Express service disruption (May 3, 2021)
- DSV SFTP issues (May 3, 2021)
- Deutsche Post planned maintenance, April 27, 2021
Request and Status Log
- Request for improvement to Shipping Rules fallback feature
- Implement address check for carrier Helthjem
- Add support for COD on carrier Helt Hjem
- Bugfix for Receiver Pays service on Bring Cargo
- Support for MSI installer packages in Consignor On-premises
- Development of support for DG air in DG Office integration
System Status Archive
- Scheduled system maintenance on April 25, 2021
- Service disruption on UPS (April 8, 2021)
- Disruption to price calculation web service (March 22, 2021)
- Bring international transmit issues (March 4, 2021)
- Disruption to our support system (March 4, 2021)
- DHL Freight and Schenker FTP connection issues (Feb 26, 2021)
Request and Status Log Archive
- New service for Ramberg
- Ignore validations on service "Spesialgods", Bring Norway
- Some Mailback emails are not sent
- Support for longer e-mails on Schenker Norway
- Exclude parcel machine drop points on carrier Matkahuolto
- DHL Express prices on dutiable products
Release Notes
Carrier
- Carrier release version 214
- Carrier release version 213
- Carrier release version 212
- Carrier release version 211
- Carrier release version 210
- Carrier release version 209
Consignor On-premises
- Version 13.110 - preliminary release notes
- Version 13.109 - released May 19, 2021
- Version 13.108 - released April 22, 2021
- Version 13.107 - released April 5, 2021
- Version 13.106 - released March 25, 2021
- Version 13.105 - released March 10, 2021
Consignor Portal
- Release April 6, 2021
- Release March 3, 2021
- Release February 1, 2021
- Release January 19, 2021
- Release January 6, 2021
- Release December 21, 2020
Consignor Shipment Server
- Version 13.110 - preliminary release notes
- Version 13.109 - released May 25, 2021
- Version 13.108 - released April 27, 2021
- Version 13.107 - released April 8, 2021
- Version 13.106 - released March 29, 2021
- Version 13.105 - released March 15, 2021
Integrations
- Magento 2 plugin update - June 11, 2021
- Klarna integration update - June 7, 2021
- Woocommerce plugin update - May 18, 2021
- Consafe Logistics integration update - May 17, 2021
- Klarna integration update - May 10, 2021
- Consafe Logistics integration update - May 5, 2021
Scan App
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