Guides for the Consignor platform
Shipments and Manifesting
Shipment Production
- Reprinting a label or document in Consignor On-premises
- Editing a shipment in Consignor On-premises
- Changing the sender address in Consignor On-premises
- Changing sender address in Consignor Ticket
- Templates - default values weight, volume or parcels.
- Using Print boxes in Consignor Ticket
Shipment Data and EDI to Carrier
- Transmitting EDI files to carriers in Consignor On-premises
- Transmitting EDI files to carriers in Consignor Ticket
- Setting up auto transmit of EDI files in Consignor On-premises
- Setting up auto transmit of EDI files in Consignor Ticket
- Automatic transmit at pickup date
- How to confirm if EDI files have been transmitted from Consignor
Return Management
General Functionality
- ★ Getting started with Consignor Ticket (web based solution)
- Getting started with Consignor On-premises
- Using the Consignor On-premises Alert System
- Making the Contact List available for multiple address types
- List of field names
- How to import a customer list in Consignor
Customs and Documents
- Attaching an external document to a shipment
- CN 22 and CN 23 customs declarations
- Sending documents by email using Mailback
- Activating a freight document in Consignor
- Creating a Commercial Invoice
- Paperless invoicing
Troubleshooting
- Infinite loop during login to Consignor Portal
- Restarting the Consignor Service and trouble shooting
- Changing the Sent view to prevent SQL timeouts
- Production view is not showing (SQL Server Browser)
- Wrong date in production view
- The Transmit window is blank
Installation and Maintenance
System requirements
Backup and update
Installation and moving
Troubleshooting
Maintenance
Configuration of Consignor
Configuration - Consignor On-premises
- Setting up loading meter calculation
- Starting Consignor with one Actor or Location only
- Managing stacks in Consignor On-premises
- Configuring proxy settings in Consignor
- CSR CONSIGNOR Shipping Rules
- How to add a COD account
Configuration - Consignor Ticket
User Management
User interface settings
Consignor Shipment Server API
Getting started
Using the Shipment Server API
- Transmitting EDI files to carriers in Consignor Shipment Server
- Handling drop points in Consignor Shipment Server
- Printing freight documents
- Creating a return shipment on Shipment Server
- Making a shipment with customs details
- Creating a waybill on Shipment Server
API reference
Ship Advisor
Data Management and Reporting
Data Storage
Reports and Statistics
- ★ Configuring an export setup
- Creating a report in Consignor On-premises
- Getting started with Consignor Portal
- Exporting data from Consignor Portal to Excel or CSV
- Printing End of Day Report (Carrier Specific Report)
- Measuring Carrier Performance
Portal Data Web Service
Printer Setup and Printing
Setup
- Printer setup in Consignor On-premises
- Installing a Zebra printer and drivers
- Setting up auto print to file
- Printer setup in Consignor Ticket (configuration of Drop Zone)
- Using Cloud Print for Shipment Server
- Calibrating Zebra printers
Zebra GK420d
Zebra LP2844
Troubleshooting
Notifications and Tracking
Tracking
Notifications
Integration
Filedrop Integration
- Getting started with filedrop integration
- Standard file for filedrop integration (import setup)
- Configuration of filedrop import in Consignor Ticket (Drop Zone)
- Using expressions in your import setup
- Configuration of FTP import in Consignor Ticket (Drop Zone)
- Scheduling cleanup of imported files
Consignor Plugins
- Introduction to Consignor plugins
- Getting started with Consignor's WooCommerce plugin
- Setting up and using Consignor's Brightpearl plugin
- Setting up Consignor's Magento 2 plugin
- Getting started with Consignor's Magento 2 plugin
- Setting up Consignor's Linnworks plugin
Web and SQL Integration
3rd Party Standard Integrations
Scan App
Basic Setup and Usage
- Getting started with Scan App and Action Center
- Scanning with Scan App
- Managing your Scan App events
- Using Scan App Live Tracking
- Using the Container feature in Scan App
- Using Scan App Route Planning
Advanced Settings
Freight Rates and Costs
Insurance
Invoice Control
Freight Rate Calculation
- Introduction to CPC Interface
- Activate Price Calculation in Consignor
- Main Tab in CPC
- Zones tab in CPC
- Routes tab in CPC
- Prices tab in CPC
Dangerous Goods
General
DG Office integration
General
FAQ
- ★ Consignor SLA plans explained
- How to view your Customer Service requests
- Consignor Glossary
- Call us
- Receiving notifications about system status and maintenance
- Can I subscribe to release notes from Consignor?
System Status
- Problems with Consignor Ticket affecting some customers (June 14, 2019)
- Scheduled maintenance on Shipment Server test environment May 27, 2019
- Problems with price calculation on carrier Bring
- Problems with DHL Deutsche Post Webservice
- Validation error on DHL Deutsche Post Paket
- Problems with Consignor Ticket (March 21, 2019)
Request and Status Log
- Problems with postcode validation on Shipment Server
- Fix support for Time booking ID on DHL
- Cancel request to DTS
- Support route planning in Scan App
- Development of support for DG air in DG Office integration
- Implement support for additional return data events from PostNord Norway
Archive
- Price calculation for PostNord Parcel 18
- Update on Schenker DK services
- Problem with track and trace URL
- Delivered date field not populated in invoice reports
- Change to Jetpak product
- Support for additional drop points with the OnGoing integration
Release Notes
Carrier
- Carrier release version 164
- Carrier release version 163
- Carrier release version 162
- Carrier release version 161
- Carrier release version 160
- Carrier release version 159
Consignor On-premises
- Version 12.76 - released June 13, 2019
- Version 11.75 - released June 6, 2019
- Version 11.74 - released May 15, 2019
- Version 11.73 - released April 16, 2019
- Version 11.72 - released March 29, 2019
- Version 11.71 - released 12.03.2019
Consignor Portal
- Release June 11, 2019
- Release May 29, 2019
- Release May 22, 2019
- Release April 23, 2019
- Release April 2, 2019
- Release March 27, 2019
Consignor Shipment Server
- Version 12.76 - released June 14, 2019
- Version 11.74 - released May 22, 2019
- Version 11.73 - released April 18, 2019
- Version 11.72 - released April 2, 2019
- Version 11.71 - released 14.02.2019
- Version 11.70 - released 26.02.2019
Scan App
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