If you are missing a product on a carrier in CONSIGNOR you can activate it by going to Setup.
You have to press the + in front of the levels so you can see the carrier (subcarrier), this level is often called Innland.
When you right-click on a subcarrier will be able to see the Activate product. Then you will get a list of available products, then it will be enough to double click on product, you should se it in: Production screen.
If the screen is is empty all products on the carrier is activated.
NOTE: Some products may need a special contract, so check with your carrier if you are allowed to use it before you start sending packages with it.