If you have updated Consignor Server and experience problems with the update of Consignor client, it can be caused by several things. We have made a list of the most common problems and solutions to try:
Updating Consignor client requires local administrator rights.
- Right click on the Consignor icon and choose Run as Administrator.
- Contact your system administrator if username and password is required or if the client is on a terminal or Citrix server.
- If the Client is not able to update or start after an update of the server, try to run the update manually by running the program file called UpdateClient.exe located in \Program Files\Consignor Client\. Remember to have administrator rights when running this file.
Overwriting client files
On the Consignor server:
- Locate and open the file Server.ini placed in C:\Program Files(x86)\
- Find the line LiveUpdateRoot=C:\Consignor\Consignor\LiveUpdate
- Go to the LiveUpdate folder.
- Create a folder on a drive that all clients have access to.
- Copy the content of the Client and Common folders from LiveUpdate to the new folder.
On the Consignor client:
- Right-click on the Consignor client icon and choose Properties > Open File Location.
- Copy and overwrite everything from the folder created in step 4 above to the Consignor Client folder. This ensures that the Consignor version matches.
- Start the Consignor client.
Issues with the hosts file
If the Consignor server cannot be pinged by name from the Consignor client.
Note, that it may be necessary on some networks to define the IP address together with the Consignor server name.
- Find and open the hosts file in C:\Windows\System32\drivers\etc
- Enter the IP address and name of the Consignor Server.
- Save the changes and restart your computer.
We also recommend reading this article if you have problems with the server-client connection: Opening Windows Firewall for client connections to server
Please contact Consignor Customer Service if your problem persists.