There can be multiple reasons why data is not imported. Please review the following options.
Try restarting the "ConsignorServer" service.
1. In CONSIGNOR, go to "Tools".
2. Click "Restart Consignor Server...".
3. Click the button "Restart Now".
4. Take a look at the bottom left corner of CONSIGNOR. Notice when the green icon turns red. This means the service has stopped and is restarting. It will turn green again after a short while and the import will automatically resume.
5. In case the issue wasn't resolved, please go to the next step.
The path for the import folder can be found by going to "Setup" in CONSIGNOR. And in the tree structure find the icon "Import Setup". Open "Import Setup" and locate "Source Folder" on the first tab.
1. Restart the service - see former entry.
2. Check if there is a file in the import folder which CONSIGNOR have renamed but not moved. It will have added a string to the filename, it should look a bit like the marked part : *filename*_CSImp_12-03-15-08-37-48-088.csv
3. Remove the file and restart the service. Try to import another file
Note. If the aforementioned file is tried imported again and it fails once more, there is an error in the file. In this case it is recommended you delete the file and export it to CONSIGNOR once more.
In some cases CONSIGNOR can receive a file with a lack of required data. This can be the case if the system sending the data is not set up to export these data or one could simply have neglected to type in all the required data.
This can be found in CONSIGNOR's own log, in the bottom left corner. Take a look in the list, for the date and time the label was expected to be printed.
An example could be as follows, where postcode was missing.
Check if there's been generated a file to CONSIGNOR. The path for the import folder can be found by going to "Setup" in CONSIGNOR. And in the tree structure find the icon "Import Setup". Open "Import Setup" and locate "Source Folder" and "Move to Folder" on the first tab.
If no file exist with date/time stamp from the time the file should have been generated, then CONSIGNOR haven't received any data to make a shipment from. The challenge then lies with the application which creates the files for CONSIGNOR.
This might mean the ports CONSIGNOR is using are occupied in the system.
Note. We recommend only the IT responsible make the following changes.
1. Log on to the server where the CONSIGNOR server application is installed.
2. Go to the installation folder. In most cases it is: C:\Program Files (x86)\Consignor
3. Open the file "server.ini" and change the number for PortForJobs=. Count upwards and make sure not to use the same number that is setup for PortForImport or any other place in "server.ini".
4. Save the change and restart the ConsignorServer service.
5. Check Windows Event Viewer after the service has restarted.
If there's no errors popped up after restarting the service, then the issue has been resolved. If the error remain, change the port number again and restart the service once more. If the error is till there following that procedure, then please contact Consignor support.