Data in Consignor Portal can be deleted by users with "Owner" status. Once you have deleted data from Consignor Portal, you will no longer be able to see any data from the deleted years in reports and statistics. Deleted data can never be restored.
Read our guide about data anonymization here, if you would like to anonymize data instead of deleting. Anonymized data will still be available for reports and statistics.
Note: We recommend using Google Chrome.
Follow these steps to delete data:
- Log in to Consignor Portal and select Settings from the menu in the top right corner.
- Click on Data Storage in the left side menu.
- Scroll to the last section on the page with the title Delete your data. Here you can see what data is currently available on your Consignor Portal.
- Select the years you would like to delete data from and click Delete selected years. In the example below, only data from 2014 will be deleted.
- You will be asked to confirm that you wish to go ahead with the deletion process. Click Go ahead, delete my data.
- Next you will receive an e-mail with a confirmation link. Read the e-mail carefully and click the link to proceed with deleting the data. The confirmation link is valid for 24 hours, and the deletion process will start as soon as you click the link.
- When you click the confirmation link you will be redirected to Consignor Portal where you can see that status of your data has changed. In case you already received an invoice for data storage of the data you just deleted, fill in the invoice number in the field below and click Request credit note.
It is also possible to send us an e-mail with the invoice number.