Many customers have an SLA (Service Level Agreement) with their carriers about transit times for given products, e.g. delivery within X days or within a delivery window. If you have an SLA with your carriers, or some of them, you can get reports from Consignor Portal showing you how many shipments are delivered according to the SLA.
This article will cover the following:
Read the FAQ about Carrier performance here.
Carrier Performance Report and Chart
You can create reports and charts showing carrier performance on Consignor Portal.
- Log in to Consignor Portal and go to History in the top menu.
- Select Performance Report. Fill in information in all the fields by selecting the carriers and products you want included in the report.
- Select a date range and click Run report. The generated report will show you a list of shipments including the SLA Status.
- You can download the report as an Excel or CSV formatted file by clicking the download icon in the top right corner.
You can also make a graphical chart showing carrier performance.
- Log in to Consignor Portal and go to Insights in the top menu.
- Select Performance Chart. Select the carriers, products and services you want to include in your chart.
- Select a data range and click Run report.
(Please note that the chart below is an illustration and does not reflect the actual performance of the carriers)
Ordering Carrier Performance setup
The configuration containing your specific SLAs are stored in an XML file. This contains transport time to different areas and what triggers the pickup. Contact us if you would like to set up an XML file and start measuring Carrier Performance.
Carrier Performance can only be measured on the carriers that Consignor receive return data from, to determine when the delivery takes place. Our consultants will know which carriers provide return data.
Use case examples
Could measuring carrier performance be beneficial for your company? Here are a few examples of use cases that could benefit from measuring carrier performance on Consignor Portal:
- You have an SLA agreement with a carrier that covers the delivery time for different products. You want to see how the carrier performs according to this on both product and service level.
- You get a discount on the freight cost when the carrier fails to deliver according to the SLA agreement and you would like a weekly/monthly overview of the relevant shipments.
- You use a number of carriers and would like to compare how they deliver. You would like weekly/monthly reports comparing their performance.