Newly created Consignor Ticket users are affected by an issue with the way units are shown in the user interface. If no settings have been saved on a new user, centimeters and kilograms will be the default units in the UI but if you go to "Settings", you will see grams and millimeters. Click "Save" under "Settings" to make the units appear correct in both places.
This issue has been reported to our developers. Please click the Follow button to be notified when this has been fixed.
Update Feb 13, 2019: Issue fixed