This article will help you understand your subscription invoice from Consignor. Below you will find an example of an invoice, and a description of what the specific invoice lines cover.
NB! The invoice shown is only to be seen as an example. The values on your invoice depend on the specific subscription agreement you have with Consignor.
- Base subscription
To obtain access to the Consignor Platform, you need a base subscription. Consignor has different subscription plans. Your plan is specified on your invoice, along with the parcel volume included for the next subscription period (e.g. 20K, which means 20.000 parcels). Please visit the local Consignor website for more information about the various subscription plans.
In addition to your base subscription, several add-ons are available. Each add-on you have ordered is specified on the invoice. Please visit the local Consignor website for more information about available add-ons.
- Data Storage
Storage of data created in the current and preceding year is free of charge. The data can be accessed through Consignor Portal. For the next 5 preceding years, there is a charge of 4.9 % of your Consignor Subscription per storage year, and for earlier years the charge is 2,9%.
Read more about Data Storage in Consignor Portal here.
Each Consignor customer is assigned to an SLA plan. SLA stands for Service Level Agreement, and the purpose of an SLA is to ensure agreement between customer and vendor on what service levels to expect and at what cost. SLA Go is our entry level SLA. We commit to a set of baseline service levels free of charge. The use of Customer Service is charged based on consumption. We have other plans that offer premium service levels at fixed charges.
Read more about our SLA plans here.
- Professional Services
All interactions between you as a customer and our Customer Service department are logged within Consignor’s Customer Service system. You will be notified of the status of each service ticket until it has been closed. The charge for Professional Services will either appear on the invoice under invoice item SLA (if you have selected a fixed price SLA plan that covers the services delivered) or in separate invoice lines describing the service along with a detailed specification of each service ticket on page 2.